Refund policy

1.      Order Cancellations (Items that are made to order)

• If you wish to cancel a custom or made-to-order item, the following policy applies.
  • Cancellation within 2 business days of order confirmation: Full refund of amount paid.
  • Cancellation between 3–5 business days: 15% of the total order value will be deducted.
  • Cancellation between 6–10 business days: 50% of the total order value will be deducted.
  • Cancellations are not permitted after 10 business days from the client's order confirmation.

 

1.      Returns & Exchanges (Off the shelf products)

• Eligibility (Off-the-Shelf Products Only)
  • Returns: Full refunds are accepted within 14 days of purchase.
  • Exchanges: Accepted within 30 days of purchase.
  • Items must be unused, in their original condition, and accompanied by proof of purchase.
• Non-Eligible Items
  • Used, damaged, or altered items
  • Clearance or sale items
• How to Return or Exchange
  • In Person: Visit your nearest Caravanserai branch with the item and proof of purchase. If approved, the refund or exchange will be processed on the spot.
  • Online: Email info@caravanseraifurniture.com with your order number, item details, and reason for return or exchange. Upon approval, we will provide further instructions.
  • Return shipping costs are the customer's responsibility unless the item is defective or damaged.
• Refunds
  • Once the returned item has been inspected and approved, we will initiate a refund to your original payment method.
  • Shipping costs are non-refundable.
•  Damaged or Defective Items
  • Please contact us within 2 business days of receiving a damaged or defective item.
  • Include photos of the damage along with your order number.
  • We will assess the issue and provide return or refund instructions. Return shipping will be covered by Caravanserai where applicable.