Shipping policy

hipping & Delivery

Delivery Timeframes

Off the shelf items:
Cairo & Giza: within 1 to 5 business days

Items that are "Made to Order":
The time frame will be communicated at the time the order is made.
We are committed to delivering within the agreed-upon timeframe, taking into account unforeseen circumstances beyond our control.
Delivery timeframes are estimates and may be subject to change. You will be promptly notified of any significant delays.

Shipping Rates:

We do our best to ensure that shipping rates displayed or calculated on our website are accurate. However, due to the nature of our products — many of which are large, heavy, or require specialist handling — the final shipping rate may differ from the initial estimate. Factors such as the size and volume of your order, the number of items, floor level, building access, and any site-specific requirements may affect the final fee. The confirmed shipping rate will always be communicated to you before your order is finalized, and any difference from the website estimate will be clearly explained.

The following factors may affect the final shipping fee:

  • Delivery location and distance from our warehouse.
  • Size, weight, and volume of the items ordered. Large furniture pieces such as sofas, dining tables, or wardrobes may incur higher delivery costs due to the specialist handling, vehicle type, and crew required.
  • Number of items in the order. Orders with multiple large pieces may be subject to additional fees.
  • Floor level and building access. Deliveries to upper floors, buildings without elevators, or locations with limited access may incur a supplementary charge to account for the additional time and labor required.
  • Any special handling or equipment requirements specific to the delivery site.

The applicable shipping fee will be communicated to you before your order is finalized. By confirming your order, you acknowledge and agree to the quoted shipping rate. Caravanserai reserves the right to revise the shipping fee if the delivery details provided at the time of order are found to be inaccurate or incomplete.